Privacy Policy
Last updated: April 25, 2026
Introduction
Pawly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet health passport and tracking service at fetchpawly.com.
By using or accessing the Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Service.
Information We Collect
We collect information you provide directly, including:
- Account information: name, email address, password (hashed), and optional profile details such as timezone and phone number
- Pet information: pet profiles, vaccination records, medication schedules, vet visit history, documents, and weight measurements
- Household data: household memberships, invitations, and shared access settings
- Payment information: processed securely by our payment processor; we do not store full card numbers
- Communications: messages you send via our contact form or support channels
We may also automatically collect certain information about your use of the Service, including device type, browser type, IP address, pages viewed, and similar usage data. This helps us operate, maintain, and improve the Service.
How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Send vaccination and medication reminders
- Process payments and manage subscriptions
- Respond to your inquiries and support requests
- Send transactional emails (e.g., invitation links, password resets)
- Detect and prevent fraud or abuse
- Comply with legal obligations
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers: payment processors, email delivery services, cloud storage, and hosting infrastructure
- Household members: when you share pets or households, members you invite can access the data you choose to share
- Legal authorities: when required by law or to protect our rights and safety
- Business transactions: in connection with a merger, acquisition, joint venture, or bankruptcy
We may create aggregated or de-identified data that cannot reasonably identify you. We may use such data for research, analytics, and service improvement. Such data is not considered personal information.
Data Security
We use industry-standard measures to protect your data, including encryption in transit (HTTPS), secure password hashing, and virus scanning for uploaded files. Payment data is handled by our payment processor and never stored on our servers.
No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive information to us.
In the event of a data breach that affects your information, we will notify you and relevant authorities as required by applicable law. Our liability for any breach, including notification delays or failures beyond our reasonable control, is subject to the limitations set forth in our Terms of Service.
Data Retention
How long we retain your information depends on factors such as whether we need it to maintain your account, provide the Service, comply with legal obligations, or resolve disputes. When you delete your account, we will delete your personal information from our systems, subject to any legal retention requirements. Some de-identified or aggregated data may be retained for analytics purposes.
Your Rights
Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may apply only in certain circumstances.
- Access: Request access to personal information we hold about you
- Delete: Request that we delete your personal information (we may not be able to provide the Service thereafter)
- Correct: Request that we correct inaccurate information; you may also update your account information directly in your profile settings
- Portability: Request a copy of your data or transfer to a third party, where applicable
- Withdraw consent: Where we rely on consent, you may withdraw it at any time
- Communication preferences: Opt out of promotional communications; we may still send transactional emails about your account
You may exercise these rights through your profile settings or by contacting us. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights. In some jurisdictions, you may designate an authorized agent to make requests on your behalf.
Children's Data
The Service is not intended for children. We do not knowingly collect personal information from individuals under 18. As stated in our Terms of Service, you must be at least 18 years old to use the Service. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
Third-Party Links
The Service may contain links to websites or services operated by third parties. If you follow such links, you should review their privacy policies. We are not responsible for the privacy or security of third-party sites, and our inclusion of links does not imply endorsement.
International Transfers
Your information may be transferred to, stored, and processed in countries other than your own, including the United States. We rely on recognized data transfer mechanisms where required by applicable law. By using the Service, you consent to such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this page, update the "Last updated" date, and take any other steps required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.